Frequently Asked Questions

Which costs are recurring, and which costs are one-time setup fees?

All costs for our features and services are one-time setup fees, with the exception of monthly hosting ($29.00 per month).

If we don't order the Community Builder or any other feature at the time of purchase, can we order later?

Yes, every feature that we offer can be purchased at any time. However, because it is much easier for us to install those features at startup time, we offer steep discounts if you order those features with your website.

How much space do we get?

We have a flexible limit of about 1 GB of storage space per website. To conserve space on your site, we recommend that you upload most video files to a video storage website like YouTube. You can still embed the video in your web pages, while the file is saved elsewhere.

Editing content on a website sounds difficult and scary. Can we get assistance?

First of all, editing the content on your website is as easy as editing the content of any word processing document. If you can type, and click save, then you can edit your site! But just to be sure, when you login to your website, you will find a wealth of help pages, video tutorials, and other material that will help you with most issues. Of course, if you have any difficulties that you are unable to sort out after consulting the help material, you can call or email us any time during regular business hours and we can assist.

Can we add and remove pages?

Absolutely. We give you a Page Management tool that makes adding, deleting, moving, publishing, and unpublishing of pages all point-and-click easy. You have complete control over which pages are visible or hidden from public view, you can add as many pages as you wish, and you can rearrange the order of links in your menu all from your Page Manager.

We have a logo for our website. Can that be worked into our design?

Yes. When you choose your design we’ll ask if you have a logo you want incorporated into the header of your site. If you have a high-resolution copy of your logo, preferably on a transparent background, that is ideal. But we can work with any format.

If at some later point we decide we want to change our web design, can we do that?

Yes you can. You have the ability at any time to swap to a completely new design. One of the great things about our system is that you can request a new design, and all the content that you have developed on your site, including text, images, and navigation structure, remains untouched and perfectly in place.

We have our own design that we like. Can we give you that design and still use your system?

All of our designs are tightly integrated into our editing system. This is what makes our system so easy and so affordable, and it also means that we can only offer our own designs. However, we are happy to look at any examples you have, and can very likely get close to what you're looking for.